Software Maintenance, Support, & Enhancements
Seamless collaboration for sustained success
Having a long-term partner for software support ensures continuity, reliability, and a deep understanding of your business needs. As your long-term software developer, Prominent’s support team can offer proactive solutions and upgrades that adapt to your evolving workflow environment.
A dedicated support team that has your back
With a dedicated support team and responsive help desk, you can rely on prompt assistance for any support requests, ensuring minimal disruption to your operations.
Our experienced support engineers provide proactive product support, addressing issues swiftly and effectively to keep your systems running smoothly.
Each business has a dedicated point of contact, making troubleshooting, and support requests quick and easy.
A reliable, dependable process that
resolves issues quickly
Support & maintenance
- Issue Report : Customer emails Prominent support with a detailed description of the request and its Severity Level.
- Severity Level:Prominent promptly verifies the Severity Level to assess the urgency and impact of the issue.
- Response:For SEV1 and SEV2 issues, Prominent responds rapidly, prioritizing swift resolution to minimize disruption.
- Critical Fixes:If necessary, Prominent releases a hot fix for SEV1 and SEV2 issues to address critical issues immediately.
- Continuous Fix:For SEV3 and SEV4 issues, Prominent collaborates with the Customer to create backlog requests for comprehensive resolution and continuous improvement.
Enhancements
- Enhancement Request : Customer brings enhancement request to the monthly Business Analysis meeting.
- Requirements : Business Analyst and Customer determine the requirements for the enhancement request.
- Priority : Prominent and Customer prioritize backlog to determine what gets worked on next sprint.
- Time Estimates : Prominent technical support team estimates the top items on the backlog.
- Release : Over the course of the Sprint, the Prominent team does the necessary BA, Architecture, Development, Code Review, QA, Demos, UAT, and Code Promotion to release Enhancements to production.
Flexible, fast, & cost-effective
software support
Our Maintenance and Support services offer a flexible, fast, and efficient solution with low overhead and guaranteed resource availability.
With minimal resource churn and a set monthly cost, clients benefit from volume discounts and insulation from rate increases for the duration of their contract, which can extend up to two years. Our goal is to provide a simple and enjoyable experience, ensuring that businesses can rely on us for dependable, English-speaking support without worrying about unexpected costs or disruptions. Let Prominent go to work for you.
Low overhead
Guaranteed resource availability
Low resource churn
Set monthly cost
Volume discounts
Simple & flexible!
Fast response times for critical issues
Severity 1 : Response in 1-2 business hours
Users are unable to do their work.
Severity 2 : As quickly as practical
Users can work, but greatly impeded (no workaround).
Severity 3 : Add to backlog & prioritize
Users are impeded, but a short-term workaround exists.
Severity 4 : Add to backlog & prioritize
Break is an annoyance; acceptable workarounds exist.
Frequently asked questions about
software support services
- Almost anything custom-built over the past 20 years.
- Mobile Apps, AI, Web Apps, IOT, Custom Software, Integrations, APIs, etc
- Languages
- C#
- Java
- Objective C
- PHP
- JavaScript
- TypeScript
- Kotlin
- Swift
- Python
- Frameworks
- Vue.js
- Node.js
- Entity Framework
- .NET
- Active Directory
- Firebase
- Ionic
- Electron
- Dapper
- Twilio
- Simple Injector
- Spring Framework
- Mobile
- iOS
- Android
- Ionic
- Flutter
- Xamarin
- Web
- Vue.js
- HTML
- CSS
- WebSockets
- Single Sign On (SSO)
- Database
- MS SQL Server
- PostgreSQL
- MySQL
- Cloud
- Amazon Web Services (AWS)
- Microsoft Azure
- Google Cloud Platform
Yes.
Yes, our help desk is available for all types of customer support, including troubleshooting software functionality.
Our support team is US-based and we value great customer communication.